Insurance: Creditor Requirements for Repossession Agents

by Holly Balogh : RISC / President

Insurance coverage requirements vary significantly from one creditor to the next. Although the insurance industry provides coverage in the trillions of dollars, repossession is a $50MM niche market. Unfortunately, many insurance carriers and professionals struggle to understand this unique industry and many times are unable to provide the insurance these agents are asked to carry.

Recently, RISC was asked to provide an analysis to creditors about common expectations and baseline requirements for repossession insurance.  RISC performs vendor vetting compliance services to more than 40 creditors and national forwarders across the U.S. and monitors over 2,000 repossession agencies.  RISC’s vetting services includes reviewing agencies’ insurance policies and puts us in a unique position to observe trends in this critical area of compliance.

Recent trends of non-standard requirements include the waiver of subrogation on an employer’s liability insurance and cyber liability limits of $5MM per occurrence. For the waiver, only a small handful of lenders ask for this, but carriers will almost always deny this request as it puts them in an unenviable position. For the requirement of a cyber liability insurance limit of $5MM per occurrence, recovery agents simply do not have these limits, and finding a repo agent who will obtain and pay for a policy with this requirement is challenging. Another request that is unusual is Professional Liability, also known as Errors and Omissions (E&O) with a limit of $5MM per occurrence.  Again, repossession agencies do not carry a policy with that high of a limit. Generally, agents maintain limits according to their service level agreements with their clients and they vary from no required limit to as high as $1MM per occurrence as seen in the chart below.

Despite these unique expectations, commonality does exist.  Of the 40+ creditors that RISC supports for vendor vetting, 63% require a Commercial General Liability insurance of $1MM per occurrence and $2MM general aggregate, and 25% require limits of $1MM per occurrence and $3MM general aggregate.  Only 6% require a $2MM per occurrence coverage, and another 6% have no specific requirement on limits. 

Similarly, all of RISC’s creditor clients require Vehicle Liability insurance covering owned, non-owned, and leased vehicles of not less than $1MM combined single limit. In addition to the major coverage requirements, creditors have varying limit requirements for garage keepers, on-hook, and wrongful repossession coverages, as seen in the following charts.

The most important takeaway from our observations regarding insurance for repossession agencies is that there are very few insurance providers in this industry. Creditors need to be aware of nonstandard requests that are near impossible for agents to obtain or afford. Creditors may need to be prepared to pay agencies a premium if they want to demand these out-of-the-ordinary coverage requirements.

RISC is the leading authority in the compliance services industry for collateral recovery. We provide education, vendor vetting, and lot inspection services for clients across the country. If lenders or national forwarding companies have additional questions about insurance coverage standard practices, please contact RISC at [email protected] or call (813) 712-7535 to start a conversation with an expert.

DISCLAIMER: Limits defined in the statistics from the charts above are based on an average of RISC, LLC’s more than 40 vendor vetting client requirements. These are not intended to provide legal advice to creditors or claim to be legal standards, but rather are intended to show potential trends.

Insurance broker, Western Skies MGA, endorses CARS, RISC Pro and Driver Safety.

Western Skies MGA announced that they will be officially endorsing several of RISC’s compliance education and services. Read the full press release below:

8/23/2020 – FOR IMMEDIATE RELEASE

Western Skies MGA announces their endorsement of collateral recovery compliance services company RISC and their CARS education courses.

Las Vegas, NV – Western Skies MGA, an insurance brokerage firm writing coverage for the towing and repossession industry, announced that they are officially endorsing RISC (Recovery Industry Services Company) and its compliance training certification program, CARS, the Driver Safety training, and their RISC Pro Membership. RISC is the primary compliance services company in the collateral recovery industry that provides compliance and safety training for both recovery agencies as well as lending institutions.

RISC’s CARS National Certification program covers the full spectrum of crucial knowledge that recovery agents need to safely do business in the industry. CARS is the only training accepted in all 50 states by all national creditors. In addition, RISC’s Driver Safety Training can be instrumental in reducing claims and keeping recovery agents safe. RISC Pro Members are part of an elite network of agency owners that use all RISC training courses while meeting stringent vetting to achieve a higher level of compliance standing.

“At Western Skies, we always encourage our customers to train their staff with the most comprehensive and up to date certification courses,” says president, Daniel Smith. “Thorough vetting and training are essential to reduce insurance claims and help reduce liability in the event of a lawsuit.  RISC’s CARS National Certification and Driver Safety programs are the top education programs in the collateral recovery industry. We desire our customers be RISC Pro members because we can have confidence that they have had the best training possible.”

Western Skies MGA will continue to remind its clients of the importance of training as a vital piece of any recovery agency’s business protocol. To learn more about the CARS National Certification Program, Driver Safety Training, or RISC Pro visit www.riscus.com.

About Western Skies MGA

Western Skies MGA is a licensed wholesale and E&S brokerage headquartered in Las Vegas, Nevada. We have strong insurance carrier relationships and can help secure coverage for all commercial trucking and transportation risks; even very hard to place risks. Our staff has years of program administration and insurance experience. We make it our business to understand your business and to provide guidance, excellent customer service and support to each and every client. The integrity of our company is our biggest asset, so we select individuals and companies we do business with very carefully. With a team of seasoned professionals, the very latest in data management technology and communication systems, as well as the implementation of consistent standards of practice, Western Skies is the transportation partner you can trust. Contact us at (702) 685-2074 or email us at [email protected]. westerskiesmga.com

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